Información de contacto

At JADE, we value your time and strive to deliver an exceptional experience at every touchpoint.
Whether you have a question about your order, need sizing assistance, or simply want to connect — our team is here to help. Our team will respond within 24–48 business hours.

For questions about orders, shipping, or returns:
info@jadenewyork.com
Available Monday–Friday, 10AM–6PM EST
Please include your order number and full name in your message for faster assistance.

For collaborations, editorial features, or media inquiries:
info@jadenewyork.com

 

Stay connected with us for new releases and updates:
Instagram: @jade.new.york
Newsletter: Sign up on our homepage to receive exclusive updates.

 

Please allow up to 2 business days for a response.
During new collection drops or high-volume periods, replies may take slightly longer — but every message is read and answered.