Política de envío

Last updated: OCTOBER 25, 2025

At JADE, every order is carefully prepared and packaged to ensure it arrives in perfect condition. We take pride in delivering a premium experience from the moment your order is placed to the moment it reaches your doorstep.

Please allow 1–3 business days for order processing before shipment.
During high-demand periods (such as new releases or restocks), processing times may extend to 3–5 business days.
You will receive a confirmation email once your order has been processed and shipped.

All domestic orders are shipped via trusted carriers such as UPS, USPS, or FedEx.
Shipping costs are calculated at checkout based on your location and chosen service.

We currently ship worldwide.
International orders may take 7–21 business days depending on destination and customs clearance.
Please note that customs duties, taxes, and import fees are not included in the product price or shipping cost. These fees are determined by your local customs office and are the responsibility of the recipient.

Once your order has been shipped, you will receive an email containing your tracking number and a direct link to track your shipment in real time.
If your tracking information has not updated after several days, please contact our support team at info@jadenewyork.com

JADE is not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier.
If your package is missing, we recommend contacting the shipping carrier directly or reaching out to our team for assistance.

Please ensure your shipping address is accurate before completing checkout.
Once an order has been processed, we are unable to make changes to the delivery address.

We are not responsible for shipping delays caused by customs, natural events, or carrier service disruptions.
However, our team will always work to assist you in resolving any delivery issues promptly.

For questions regarding your shipment, please contact our customer care team:
📩 info@jadenewyork.com
We aim to respond within 24-48 hours.